Natural Language Processing (NLP) allows the Classification, Organization, Search, or Identification of information in written or spoken language.
Natural Language Processing (NLP)
Validation of contracts and associated documents
Enables a response to the customer in near real time, avoiding human intervention in repetitive, costly and low-value tasks.
- We analyze documents to guarantee that these documents are authentic and meet the required characteristics and conditions.
- We optimize document management to validate and accelerate the procedures for registrations or modifications to contracts or documents.
Quality or Service Level Analysis of telephone conversations
Enables to detect failures in the processing of all information, or to analyse the main causes of customer complaints.
- We analyze telephone conversations to ensure quality and compliance with the established process and standards.
- We replace tedious, high-cost tasks that consume excessive resources and time, with autonomous systems, providing high value.
Task/Decision Optimization
It allows you to quickly find and present relevant information to efficiently and effectively apply best practices, or know the history of a particular problem that allows a reduction of risks and incidents.
- We analyze hundreds, or thousands, of documents in a short space of time, looking for relevant information that helps workers do their jobs or make decisions.
- We present the relevant information (work instructions, test and inspection plans, safety requirements, standard processes, environmental and quality requirements, drawings, repair information, etc.).
Report generation or related documents
Text generation, better known as natural language generation (NLG), produces text similar to that written by humans. These models can be adjusted to produce texts of different genres and formats, such as tweets, blogs, and even computer code. Text generation is done using giant language models (LLM) and the best known is GPT, which gives life to OpenAI’s ChatGPT. This has different versions such as GPT-3 or GPT-4.
- We search and extract information, with the subject of interest, to generate a document that allows us to know the most relevant points, structuring the texts in a simple and understandable way.
- We present the document and the access references to the sources of the relevant information.
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