Artificial Intelligence in Telecommunications

The operations management, appropriate resource allocation and predictive analytics to understand customer value and churn risk are the main focuses in this sector.

Main Artificial Intelligence Solutions in Telecommunications

Predictive analytics (Churn)

Metric that helps to improve efficiency and decision making by knowing the rate of cancellation or loss of customers in a business.

Validation of contracts and associated documents

Enables a response to the customer in near real time, avoiding human intervention in repetitive, costly and low-value tasks.

Resource allocation

It allows us to make the best decisions, almost in real time, to allocate resources in hospitals, industries, hotels, services, energy, … and which is the best option to make the necessary adjustments.

Quality or Service Level Analysis of telephone conversations

It allows you to detect errors in the information collection process, or analyze the main causes of customer complaints.

Personalisation

Enables companies to improve their sales by accessing their customers in a more personalised and cost-effective way.

Report generation or related documents

Automatic creation of text or voice based documents on specific topics, financial reports, medical reports, statistics, and more.